Refund Policy

1. Summary

We want you to be satisfied with PersonaHive. If the Service does not meet your needs within the first 14 days of a new paid subscription and you have not materially used your credits, you may request a full refund. All refunds are processed by Polar Software, Inc. ("Polar"), our Merchant of Record.

2. Refund Window

Refund requests must be submitted within 14 days of the original purchase date or the renewal date, whichever applies. Requests received after this window will not be eligible except where required by applicable consumer protection law.

3. Eligibility

A refund is eligible when all of the following are true:

• The request is made within the 14-day window.
• The account has not consumed more than 25% of the included credits or seats for the period.
• The account is in good standing and has not violated our Acceptable Use Policy.

4. How to Request a Refund

To request a refund:

1. Email founders@personahive.ai from the email address associated with your account.
2. Include your Polar order ID (from your receipt email) or the receipt link sent at the time of purchase.
3. Briefly describe the reason for the request (helps us improve).

We will review and acknowledge within 2 business days. Approved refunds are issued by Polar to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

5. Exceptions

The following are not eligible for refund:

• Credits that have already been consumed.
• Subscriptions cancelled after the 14-day window (cancellation prevents future renewals but does not refund the current term).
• Add-ons or one-time fees that have already been delivered.
• Accounts terminated for breach of the Terms of Service or Acceptable Use Policy.

6. Enterprise Contracts

Custom enterprise agreements are governed by the refund and termination terms in the executed order form, which take precedence over this policy.

7. Chargebacks

Please contact us before initiating a chargeback, most issues can be resolved within 48 hours. You retain any chargeback rights provided by your card issuer. Disputes filed without first contacting us may result in immediate suspension of access pending resolution with Polar. Polar may also issue a refund on our behalf, at its discretion, to prevent a chargeback.

8. Contact

For refund questions, contact founders@personahive.ai. For payment-method-specific questions, you may also contact Polar support at support@polar.sh or via the link in your purchase receipt. Polar's Buyer Terms and Conditions also apply to your purchase.